Reference

Your Privacy Policy, Kept Clear

We keep this page focused on what we collect, why we collect it, and how you can ask for changes from your account area.

Data UseCookie ControlAccount StepsLocal Law

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What We Collect and Why

biggo4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details that help us run your account, handle privacy requests, and keep payment records readable. That can include your name, contact details, login history, device model, browser type, cookie data, and support messages. When you use DANA, OVO, GoPay, or QRIS, we

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may store transaction references so we can match the payment to your account and answer a correction request later. We use that data for access checks, fraud checks, and service messages, not for unrelated use. If you are in Indonesia, the way we store or share
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any record can change with local law, and we only provide access where local law permits. Retention follows the purpose of the record, and we remove or mask details once they are no longer needed for account, legal, or audit reasons.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

How to Reach Our Privacy Team

If you need a privacy change, we route it through live chat, WhatsApp, or email so the request sits against the right account.

ACCOUNT SAFETY

How We Handle Data Requests

We handle privacy work in the account flow, not in a buried help page. From your settings menu, open Privacy and ask about stored data, cookie use, or profile corrections, and we…

Data Scope

We keep registration details, login timestamps, device model, and browser data so we can maintain access records and answer privacy requests without guessing which account you mean later.

Cookie Use

Cookies help us remember session state, language choice, and privacy settings on Android Chrome, iPhone Safari, and desktop browsers, so your choices stay consistent when you return again.

Account Security

We verify sensitive requests against the email, phone number, or device history on file before we change anything. That reduces mistakes when a correction or closure request reaches us.

Retention

We keep records only as long as the purpose remains active, such as account support, dispute handling, or legal duty. After that, we remove or mask the data where local law allows.

Change Requests

You can ask for a copy, correction, or removal of specific details from your account menu or by support message. We tell you what we can do, what we need to confirm, and what timing applies.

Contact Path

For a privacy matter, start with live chat, WhatsApp, or email, then mention your registered name and the account email. That helps us route the request to the right privacy team.

Privacy Questions About Your Account

These questions cover what we collect, how you can ask for a copy, and where to send a change request. If your case touches DANA, OVO, GoPay, or QRIS records, we match it to the account on file before we answer. When local law changes the outcome, we explain that in plain terms and keep the reply in your support thread.

We keep the details you give us at sign-up, plus login timestamps, device model, browser type, cookie data, and support messages. We use them to verify your profile, answer privacy requests, and keep records consistent.

When you pay through DANA, OVO, GoPay, or QRIS, we may store the transaction reference, time, and amount linked to your account. That helps us match records if you ask about a payment-linked privacy issue.

Open live chat, WhatsApp, or email from your account menu and ask for a data copy. We may ask you to confirm the email or phone on file before we send anything sensitive.

Yes. Send the new details through support, then confirm the old contact point if we ask. We update the profile only after the request matches the account record and any local legal check is complete.

We keep records only as long as the purpose remains active, such as account support, dispute handling, or legal duty. After that, we remove or mask the data where local law allows.

Cookies help remember your session and privacy choices on Android Chrome, iPhone Safari, and desktop browsers. If you clear them, you may need to sign in again and reset saved preferences.

Our support team handles privacy requests first, then passes anything sensitive to the account specialist on duty. You can reach us every day from 09.00 to 23.00 WIB through chat, WhatsApp, or email.

Your Privacy Policy, Kept Clear

How to Reach Our Privacy Team

How We Handle Data Requests

Data Scope

Cookie Use

Account Security

Retention

Change Requests

Contact Path

Privacy Questions About Your Account

01 What data do you collect from my account?

02 Do DANA, OVO, GoPay, and QRIS add extra data?

03 How can I ask for a copy of my data?

04 Can I correct my phone number or email?

05 How long do you keep my records?

06 Do cookies change how I sign in on mobile?

07 Who answers privacy requests?

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